We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
DO YOU SHIP TO MY COUNTRY?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
HOW LONG DOES SHIPPING TAKE?
- Local orders can take 2-5 business days to be delivered to you and we ship within 3 business days.
- International orders can take 5-15 business days to be delivered depending on location and customs regulations. We ship within same 3 business days.
- Shipping time might vary depending on location, shipment method and other factors.
**Some product may be shipped out separately and arrive at a different time because of multiple warehouse locations.**
**Please note that for certain periods like the holidays, and due to high demand, the packages could have 7-10 days delay.
Please email us at email@example.com, if you require a tracking number.
DO YOU PROVIDE TRACKING INFORMATION?
Yes! You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you need to make changes to your order, please email us within 12 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped, we will not be able to change it. Please make sure to check you have selected the right size and color to avoid disappointment. Please email us at firstname.lastname@example.org for change requests.
If you need to cancel your order, please email us within 12 hours of placing your order and we will be happy to make a cancellation. If your order has already been shipped we will not be able to cancel it. Please email us at email@example.com for cancellation requests.
You can track your order here:
Once your order has been shipped, you will receive an email with a tracking link. Please allow 3-5 business days for the link to show any information. The tracking links may not update right away, but rest assured, the package is still on its way once it has left the warehouse as it is with the postal service.
Where is my order?
Please check your email for a confirmation email and/ or a shipping notification email containing your tracking number. If the item you ordered was on pre-order then please expect to wait 2 weeks before your item is shipped.
What payment methods are accepted at checkout?
We accept major credit cards: Visa, MasterCard, Maestro, JCB, and American Express.
The item I want is Out of Stock:
All of our products are currently produced in limited quantities to ensure quality control.
Because we design and produce our products in small batches, certain items will sell out very quickly.
Not to worry! We are working on increasing our production capacity so all of our customers can enjoy our products.
I didn't get a confirmation email:
Sometimes our emails can end up in the spam or junk folder. Please check those folders and if you still don't see it, send us an email at firstname.lastname@example.org and we will get it sorted out right away!
My item arrived damaged:
Sorry about that! Please review our Return/ Refund Policy and then send us an image of the damaged item and we will send you a replacement right away!
How do I cancel an order?
As per our return policy, we offer 48 hours from the time of placing an order to request a cancelation, after this time, products will be shipped and will leave our warehouse. If you are within 48 hours of placing an order, then please email email@example.com. If an order has been shipped then the order cannot be canceled as the product has left our premises and is en route via the shipping company (USPS, postal service, etc.).
Our Refund Policy Can Be Found Here: ______________