Refund Policy:
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email houseandhomeplus@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
- We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Extended Warranty:
We have a warranty for 90 days after your order for any production malfunctions. This covers production and design flaws.
Note: Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, the item may be repairable for a reasonable fee.